Showing posts with label Change. Show all posts
Showing posts with label Change. Show all posts

Friday, 8 December 2017

Delivering on our intent

I’d like to start off by saying thank you to everyone who took the time to read or respond to last week’s blog – it has been viewed nearly 1600 times and I have received direct feedback and comments from around 40 members of staff.  

If you haven’t read it, the post basically talks about how we need to strike a better balance between the capacity and demand on services, so we no longer compromise on quality standards.  Too often our services are being stretched too thinly to meet increasing demands.   It obviously struck a chord with many of you and I am very appreciative of you taking the time in your busy working lives to read the blog and comment. We just have to deliver on this intent now!

As I mentioned, we have started to address these issues with commissioners and a key meeting is being held next week between our executive team and the chief officers from our clinical commissioning groups to discuss the approach we would like to take and to put some stakes in the ground. We need to find ways of supporting our managers and clinical leaders to have some of these conversations too, within a framework but knowing we have your back.  Whilst it may involve complex negotiation, I am determined that we will be driven first and foremost by quality standards that ensure our services are safe.  

Because we know this will involve transformational change, we need to find ways of bringing the leadership of the organisation together to have those difficult discussions about how to tackle our financial challenges in such a way that we don’t compromise quality. To support our collective leadership, I will be holding a workshop next week involving our managing directors and senior leads to agree how we will approach this. As you know, the Board has agreed to run a deficit for this year and next and we know we can’t improve the financial position by simply top slicing budgets further and further. But we do need to explore how we can deliver our quality aspirations in an affordable way.  

The Board and the Council of Governors had a workshop this week to go over some of the Trust’s main priorities.  I have talked about these in my blogs before, but this includes:
  • being clearer about our long term strategy; 
  • implementing priorities around quality, people, partnerships, money and infrastructure; 
  • and changing the way the organisation is run to create a positive culture of learning and improvement.
It was a welcome opportunity to work more closely with our Governors as representatives of people who use of our services and it was helpful to listen to their views.  We had a particular focus on progress on delivering our CQC Improvement Plan and in particular, the need to address mixed sex accommodation issues on our mental health wards. I am keen to ensure we continue to have an open, co-production approach with the Governors, involving them in future service redesign.

Finally, because I had such a good response to the last blog, I am really keen to hear from staff about what other topics you think are important.  Whilst my blog is an opportunity for me to tell you what I’m up to, it is a platform for you to ask for comment or feedback on burning issues.  If you have anything you think staff would like to know more about, do drop me an email to let me know. 

Many thanks
Claire  

Claire Molloy
Chief Executive 

E: ceo-penninecare@nhs.net
@ClaireMolloy2

Wednesday, 23 December 2015

Recap of 2015 and thoughts for the New Year

As 2015 draws to a close, I thought it would be a good opportunity for some reflection over the last year and a look ahead to what’s to come in 2016.

Nationally, 2015 brought some major developments for the NHS, with NHS England starting to implement changes outlined in the Five Year Forward View.  This saw new ‘vanguard’ models of care being set up across the country to test out new ways of delivering care.  Pennine Care is a partner within the Stockport Together vanguard programme and we are keeping a close eye on developments around the country to see what models are proving to improve quality and reduce costs.  It’s likely that more test sites will be set up in 2016 as the first wave of vanguards start to produce the goods.  

This year, Greater Manchester was the first ‘city-region’ to be given greater decision making and budgetary controls over health and social care through the devolution agreement.  This has been a major programme of work since February and I personally have invested a great deal of time working with the central devolution team and Chief Executive colleagues within the NHS and Local Authorities to develop plans to radically redesign health and social care services.  This has culminated in the publication of a Strategic Plan for health and social care across Greater Manchester. 

Devolution will continue to be a key focus throughout 2016 and will inevitably result in considerable change for providers of health and care services, such as Pennine Care.  I will continue to be involved in GM devolution with the aim of ensuring community and mental health care has as much prominence as the acute sector in addressing future challenges and solutions.  This is recognised as part of the strategic plan, but it is part of my job to keep it high on the agenda.

We have had some major successes this year which we should be proud of.  At times of considerable challenge and change it can be easy to overlook all the good work that happens each and every day.  Of course I can’t mention them all, but would like to say a genuine thank you to all of our staff and supporters for their continued hard work and contributions.   

Significant highlights include:


We promote the good work of our staff and services throughout the year, so please take some time to look over the range of good new stories posted on the Trust website.

That’s not to say things aren’t difficult out in services, I know that staff are working tirelessly to deliver high quality patient care and at the same time resources are being squeezed as we have to make financial savings year on year.  I can’t promise that things are going to be easier in 2016, we still have savings to make and demands to meet, but as a Trust we will endeavour to listen to and support staff through these challenging times.

Looking forward to 2016, there are going to be some key priority areas we need to focus on as a Trust, these include:

  • Preparing ourselves for a CQC inspection, likely to be late Spring or early summer.
  • Making sure our services are safe and sustainable, with a major new programme being launched in the year.  It includes developing a new 5-year strategy for the Trust.
  • Focusing on integration and partnership working within our towns.
  • Continuing to support patients to avoid hospital wherever possible and helping them to take more responsibility for their own health and care.
  • Being a key player within Greater Manchester Devolution.
  • Continuing to implement the Paris clinical information system (Emis for Trafford).  
  • Improving the quality of data and reporting for all services.
  • Responding to tenders for existing and new services.
  • Continuing to campaign for parity of esteem and improved investment in mental health services.

I will continue to provide you with updates on these priority areas at key times throughout the year, using my blog, twitter account and staff communications channels.  But if you have any feedback for me please email: ceo-penninecare@nhs.net 

I’d like to thank you again for your support throughout 2015 and wish you well for the festive season and New Year.

Michael 

Tuesday, 26 May 2015

National direction set

The NHS Confederation last week published a letter to the Prime Minister, David Cameron, to urge the Government to provide political will and financial backing to secure the future of hard pressed NHS services.  This was co-signed by 50 leaders in healthcare, including me.

The publication of the letter coincided with a major speech from Mr Cameron (link) and Chief Executive of NHS England, Simon Stevens (link).   

The overarching themes from these speeches was further commitment to implement the Five Year Forward View, making a 7-day NHS a reality, greater focus on healthy lifestyles and prevention and treating mental health with equal importance as physical health.  The Government has pledged to provide the NHS with an additional £8 billion in funding by 2020, but this is in the context of the NHS still needing to find £22 billion in efficiency savings. 

The level of change and challenge facing the NHS will continue to be significant, but we now have a clear sense of direction and purpose at a national level, guided by the Five Year Forward View.  On a more regional level, Greater Manchester is progressing plans for the devolution of health and social care from central government to the city region.  

At a Trust level, Pennine Care continues to be a high performer in terms of both quality and finance.  However, we still need to achieve £47.5 million in efficiency savings over the next five years to contribute to the overall NHS target of £22 billion.  This will be tough at times but we must ensure that the care and safety of our patients and the wellbeing of our staff are at the forefront of any changes we make.  We are now engaging with our staff widely on developing plans for the future and I would encourage all of you to get involved. 

I would encourage you to read these when you can as it will help to give you a sense of direction for the NHS over the next five years.  We will of course provide regular updates about how these changes will impact our frontline staff as it becomes clear. 

Thank you
Michael 

Wednesday, 15 April 2015

Video blog Q&A - April 2015

My first video blog (or vlog as they are also known I am told) is now ready for viewing!  

Thank you to the members of staff who sent in questions, I have tried to summarise and answer them in this video, but there were quite a few so there will be another video blog coming soon too.  

It's the first time I have done a video blog and was a bit hesitant about being on camera, but hopefully it helps to answer some of your queries. 

In this Q&A I talk about what the Five Year Forward View means for us at Pennine Care, how we are supporting hospital pressures, why partnership working is so important, what whole person care means to me, integration of community and mental health services and what's the one thing I would like us to focus on as a Trust. 

It's only seven minutes, so not too long.  I would really like to hear your feedback and further questions. This is all part of building our communication and engagement with staff and partners so we can plan together for the future.

Thank you,
Michael 



Monday, 3 November 2014

We're right on track - review of the 5YFV

A couple of weeks ago, Simon Stevens, Chief Executive of NHS England, launched the NHS Five Year Forward View (5YFV), setting out a future vision for the NHS, why change is needed, what change might look like and how it can be achieved.

As it happened, the 5YFV was launched on the same day I was working with the Trust's senior leaders on our own strategy, which was both timely and endorsing of the plans we have been working on in recent years.  So I want to highlight areas where the 5YFV chimes with the Pennine Care vision and strategy we launched earlier this year...


“when people do need health services, patients will gain far greater control of their own care – including the option of shared budgets combining health and social care. The 1.4 million full time unpaid carers in England will get new support, and the NHS will become a better partner with voluntary organisations and local communities.”

Across the Trust we are training staff and promoting self-care as a first line intervention.  With My Health, My Community (was formerly the Living Well Academy) we are promoting carers support, developed with them that works for them. In many areas we are growing integration of health and social care delivery.

“the NHS will take decisive steps to break down the barriers in how care is provided between family doctors and hospitals, between physical and mental health, between health and social care. The future will see far more care delivered locally but with some services in specialist centres, organised to support people with multiple health conditions, not just single diseases.”

We continue to roll out Mental Health Matters and Physical Health Matters training to all of our staff. In October, the Trust's Psychological Medicine Team won a national Positive Practice in Mental Health award for its ground breaking psychological services for physical health conditions. We are joining up with hospitals, primary care, social care and the third sector to deliver new ways of operating care services.

“One new option will permit groups of GPs to combine with nurses, other community health services, hospital specialists and perhaps mental health and social care to create integrated out-of-hospital care - the Multi-speciality Community Provider. Early versions of these models are emerging in different parts of the country, but they generally do not yet employ hospital consultants, have admitting rights to hospital beds, run community hospitals or take delegated control of the NHS budget.”

This captures both the partnership board approach we have established in Oldham and the one we are developing in Heywood Middleton and Rochdale. These partnership boards ensure all organisations can make a valued contribution.  At present in these partnerships include community, mental health, GPs and wider primary care, as well as third sector providers and social care. We are also hoping to extend this to include housing associations too.

“A further new option will be the integrated hospital and primary care provider - Primary and Acute Care Systems - combining for the first time general practice and hospital services, similar to the Accountable Care Organisations now developing in other countries too.”

Going forward, Pennine Care will be able to make a positive contribution as a specialist provider of community and mental health solutions as part of developing models of integration.  As a Trust, we are now placed to provide ‘bespoke’ developments and contributions which will differ from town to town.

“Across the NHS, urgent and emergency care services will be redesigned to integrate between A&E departments, GP out-of-hours services, urgent care centres, NHS 111, and ambulance services. Smaller hospitals will have new options to help them remain viable, including forming partnerships with other hospitals further afield, and partnering with specialist hospitals to provide more local services. Midwives will have new options to take charge of the maternity services they offer. The NHS will provide more support for frail older people living in care homes.”

In Trafford the Community Enhanced Care Service is now showing a demonstrated return on investment, generating deflection away from hospital and preventing people from ever reaching the hospital door. The Trust's RAID service (mental health liaison into hospitals) has recently been evaluated and demonstrated significant returns.

“The foundation of NHS care will remain list-based primary care. Given the pressures they are under, we need a ‘new deal’ for GPs. Over the next five years the NHS will invest more in primary care, while stabilising core funding for general practice nationally over the next two years. GP-led Clinical Commissioning Groups will have the option of more control over the wider NHS budget, enabling a shift in investment from acute to primary and community services. The number of GPs in training needs to be increased as fast as possible, with new options to encourage retention.”

In Oldham, the Trust leads the Integrated Provider Hub for mental health investment. As a consequence of GP-led commissioning the Trust has been empowered to shift mental health investment away from hospital-based care.

“In order to support these changes, the national leadership of the NHS will need to act coherently together, and provide meaningful local flexibility in the way payment rules, regulatory requirements and other mechanisms are applied. We will back diverse solutions and local leadership, in place of the distraction of further national structural reorganisation.” 

This is a welcome position for Pennine Care, where we have found top down structural reorganisation could never overcome the need for local solutions delivered from partnership working. The competing demands and different cultures of each stakeholder can only come together through locally determined and committed leadership.

In going forward the Trust intends to continue with its vision and strategy.  As the 5YFV notes there is a ‘broad consensus’ on the direction required; across Pennine Care, between commissioners and providers this is largely in place.  The challenge now is to construct new integrated arrangements within this broadly agreed direction of travel.

What's really good about the 5YFV is that it connects with the 'broad consensus,' leaving you feeling like its speaking to your local work, affirming we are in the right direction. I think we are but we can't be complacent and have to work hard now on translating vision into delivery.